Waiheke Island Resort Conference & Accomodation Centre

房型非常好，面朝大海，陽台的設定非常驚喜，有冰箱和簡單的做飯工具，性價比非常高，衹是可能新西蘭人下班比較早，辦理入住的時候找不到人😅，不過房間鑰匙已經放在前台的信箱，建議酒店給晚到的客人，發郵件告知房間鑰匙的存放處。

A Total Nightmare with Impolite Treating! Avoid this Resort! 🛏️ Room Horror: Upon check-in, I stepped into a room that seemed to have hosted a wild party the night before. Unclean sheets, mysterious stains, and a lingering odor—my dream vacation turned into a cleaning mission. 🙅‍♀️ Customer Service Fail: The staff’s politeness? As elusive as a unicorn. No follow-ups, no apologies, and definitely no compensation for the breach of our agreement. 🤷‍♀️ blaming the victims for “purely unfortunate” in RED wordings 🚫 Avoid at All Cost please!

I’ll start with the positive, and unfortunately there’s only one. The view from our room was absolutely incredible. Unfortunately it goes downhill from there… The room was ok, but very tired. There were AirWick plug things all over the place and we were fairly certain that our room had some smoke damage. The pool was disgusting and I wouldn’t even go near the spa. There were kids doing bombs into the pool and no staff around to manage this. But wait, it gets worse. When I asked the (polite but fairly clueless) bartender where the towels were for the pool, he looked so confused. There are no towels for the pool. You need to use your bath towel. When I asked for ice in my drink, he had to go out the back which makes me think that bar is not well managed and probably unnecessary anyway as there were no patrons anyway. The restaurant was closed both nights we stayed which is so bizarre for a ‘resort’. We stayed on a Wednesday and Thursday. There were absolutely no offers of suggestions of where we should go for dinner. The room was down about 50 steps and the staff won’t help you with your luggage. There was a van with the resort logo on it, presumably a courtesy van but no offer to be taken anywhere. The staff were pleasant enough but really didn’t have much of a care factor. When we asked to use the E-bikes, we were told there was only 3 charged (there was 4 of us). I call BS, I would imagine that none were charged. When I asked for the receptionist to call us a taxi van, it really did seem like I was asking for a lot. Quite laughable. Lastly, when we came back after a day out, our room had not been made up. There is no ‘do not disturb’ sign, so I hadn’t accidentally put this up. We decided to get some ice from the bar at 7pm as we had an early dinner in town. The bar and reception was closed and locked. This is not a resort, it’s a motel with an epic view. I wouldn’t recommend staying here but if you do, you need to be self sufficient in regard to food, drinks, excursions and be able to tackle the stairs/hills.

Disclaimer: Waiheke Island Resort management will likely refute this review point-by-point, but rest assured they’ll never be on site or do anything to correct the issues that led to the criticism. Waiheke Island is beautiful so enjoy the view, because that’s all you’re likely to enjoy at this place. Waiheke Island Resort has it all: resort in name only, closed ammenities, and unserviced rooms. (Please note: they DID make the beds in one of our rooms, once. But nothing else.) Have a fetish for smoke damaged rooms? They’ve got you covered. Want to book two rooms on the same reservation but ensure you’re on apposite ends of the property? WIR is the place to be. Dead palms? Check Rubbish under the deck? Check Staff without a single care or answer? Check and check Courtesy vans? They’ve got two but don’t expect to ride in one. Electric bikes? The signs say ‘yes’ the people say ‘no’. Food? Not if you’re visiting on a day that ends in ‘y’. Weddings? Let me get a divorce lawyer ready for you on speed dial. This place has so much potential, but for now that’s all it has. Let’s hope they put some money into the unheated pool with cracks so large you’d be right to ask if the property was somehow, no matter how scientifically impossible, damaged in the Kaikoura or Christchurch quakes. Or they could address the many many many steps throughout the place that need attention. The most radical thought? For less than $100 they could ensure rooms have cups and plates. (Especially when the “resort” restaurant isn’t open and the nearest shop is a 1.3km walk from the “resort”.) You’d hope the people working here (note: don’t expect anyone on site outside of 10am - 4pm on those pesky days ending in ‘y’) would care enough to try a bit harder or at least proactively suggest local restaurants or things to do given NOTHING IS OPEN OR AVAILABLE DURING PEAK SEASON AT THIS RESORT but, again, no. No a million times over. Most importantly— and this is the most serious criticism— this property is not for ANYONE with any kind of mobility challenges: you will be required to walk up and down significant inclines and there IS NO ASSISTANCE provided for you or your luggage. Not an issue for us but I would have been incandescent if parents or a mobility-challenged individual were with us. So, re-sort your holiday plans if this is the “resort” on your list for all the reasons above and more.

This felt like it aimed for a nice hotel experience but was run like a backpackers hostel. Pros were clean room and nice cocktails. Cons: nice but very inexperienced staff and messy, unmanaged swimming pool area. There was a public party on the Sunday evening but the swimming pool area was still absolutely disgusting by noon the following day which is pretty unfair for the guests who were paying a considerable amount of money.

In an idyllic setting unfortunately the resort was not of a good standard. The room was dated but clean. The cocktails were good as was the view. Some of the staff were friendly. The pool area was tired and in need of maintenance. The spa for general use was filthy. As it was Labour Day weekend, the hotel hosted a Rose party and the admission charge was NZ$10 but this was little compensation for the noise for hotel residents and the filthy pool changing room and toilet which still hadn’t been cleaned by 11:30 the next day. We used the pool area that morning and asked for towels which they didn’t bother to bring us. When we complained about being left with nothing to dry ourselves and the dirty changing room, they staff just shrugged (absolutely my favourite response to a complaint). Apparently breakfast was included for a Saturday night stay but they didn’t tell us until Monday. As we complained they let us have a breakfast but we still had to pay for coffee which isn’t included in their breakfast. Whilst I would stay in this island again, it definitely wouldn’t be here.

We were pleasantly surprised by how nice this supposedly 3.5 star place. It had two bathrooms and bedrooms a pool and even a whole 18 hole mini golf course. Our hotel room was really beautiful and we had a great view of the ocean. But I would recommend going out for breakfast because my poached egg was more boiled than poached.

Small cosy units with double bed and balcony overlooking the famous Palm Beach. My unit had a narrow view of the beach but it was enough and the various trees on either side of the view had 2 kingfisher resting in them. The facilities were standard but good and room was very clean. The shower was hot and goo pressure which was great to wash the sand away. Hot tup was hot and view from pool was great. Only downside was bistro was closed for 4 nights of the week and breakfast was from 10 am due to shortage of staff.

We struggled to get the tv working and the cups were dirty. No one answered the phone when we asked for assistance when we checked in. We told reception of the broken glass when we got there, but they charged us for the breakage. Breakfast was included and they tried to charge us for this, and eventually agreed to credit the account but still charged for tea/coffees. Everytime we talked to reception/breakfast staff they had the attitude of not wanting to be there and were not helpful at all. The only good thing about the place was the amazing view from the apartment and the bar staff who were very friendly. Considering the price, you pay; I think it is expensive for what it is. I think owners of the apartments need to call the management company who run the resort to account. Such a shame as Waiheke is an amazing island and full of lots of fun things to do and the vineyards we went to were fantastic.